Last Updated: October 4, 2025

1. Introduction

Welcome to Stitching Gang (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in relation to your access to and use of our website (Stitchinggang.com), our products, and our services (collectively, “Services”).

This policy applies to all visitors, users, and others who access the Services. By using our Services, you signify your understanding of the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our Services. The types of information we collect are:

 

• • a) Personal Information You Provide to Us:
    • • Account & Contact Information: When you create an account, make a purchase, or contact us, we collect information such as your name, email address, phone number, and shipping/billing address.
      • Payment Information: When you make a purchase, your payment details are processed by our secure third-party payment processors. We do not store your full credit card or debit card numbers.
      • Communications: We collect information when you communicate with us, such as through our customer care channels, or when you participate in surveys or promotions.
      • Atelier Keys Loyalty Program Information: To administer the Atelier Keys program, we collect and process data related to your purchase history and account engagement to determine eligibility. We also collect information required to manage the ownership, transfer, and redemption of your digital Atelier Keys.
  • b) Information We Collect Automatically:
    • • Usage Data: We automatically collect information about your interactions with our Services, such as the pages you view, the links you click, and the duration of your visits.
      • Log Data and Device Information: We automatically collect log data and device information when you access our website. This includes your IP address, browser type, operating system, and other technical information.
      • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to help operate our website, enhance your experience, and analyze our performance. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

 

• • To Provide and Manage Our Services: To process your transactions, fulfill your orders, manage your account, and administer the Atelier Keys program.
  • To Communicate with You: To provide customer support, send you transactional emails (like order confirmations), and respond to your inquiries.
  • For Marketing and Promotions: To send you marketing communications about new products, special offers, and events, where we have your consent to do so.
  • To Personalize Your Experience: To tailor the content and offers you see on our website to your interests.
  • To Improve Our Services: To analyze website usage, conduct research, and improve our product offerings and website functionality.
  • For Security and Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with our legal obligations.

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information with third-party service providers under the following circumstances:

 

• • Logistics and Shipping Partners: To deliver the products you have ordered.
  • Payment Processors: To securely process your payments.
  • Technology Partners: To manage the secure minting, distribution, and marketplace for our Atelier Keys.
  • Marketing and Analytics Partners: To help us with marketing, advertising, and website analytics.
  • Legal Requirements: If required by law, we may disclose your information to law enforcement, government authorities, or other third parties to comply with a legal process.

These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Under India’s Digital Personal Data Protection Act (DPDPA), 2023, and other applicable laws, you have certain rights regarding your personal data. These rights include:

 

• • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request the erasure of your personal data under certain conditions.
  • Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
  • Right to Grievance Redressal: You have the right to have your grievances addressed.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided below.

7. International Data Transfers

As we may use service providers located in other countries, your personal information may be transferred to and processed in countries other than India. We will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDPA, 2023, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints regarding this Privacy Policy or wish to exercise your rights, please contact us:

Grievance Officer Stitching Gang

Address: Rota, Bhinmal, Jalore, Rajasthan, India – 343029

Phone: +91 8971518565

Email: contact@stitchinggang.com